LEARN MORE ABOUT NO STORY LOST
Is shipping included?
Yes! Shipping is included in Canada and the United States. If you live elsewhere, we charge a small, additional shipping fee.
What’s your refund policy?
If you bought a package, but haven’t started the process (meaning you wish to cancel before any interviews have occurred) we’ll refund you in full, less a $75 admin fee (which goes to cover credit card fees, currency conversion fees and administrative costs).
If you cancel before the second interview has started, we will provide a refund equal to 66% of the total purchase price.
If you cancel after before the writing or design work has started on your book (which happens after the final interview is complete), we will provide a refund equal to 33% of the total purchase price.
If you cancel after the writing and design work has started, we unfortunately won’t be able to offer a refund.