LET'S ANSWER YOUR QUESTIONS!

LEARN MORE ABOUT NO STORY LOST

Who are we?


Hi! We're No Story Lost - two cousins who came together over a shared idea. We all realized that our parents and grandparents aren't going to be around forever. And we wanted to write down their stories, memories & advice.

We knew we had something special on our hands when we printed beautiful coffee-table books for our families. Though most families had the thought of doing this, we realized that almost nobody took the time to actually sit down and do it. Once it’s done, it’s amazing to have.

After making a few books for families & friends over the past year, we're excited to offer this is as a service for you. We've assembled a great team of interviewers, transcriptionists, writers and designers to pull together amazing projects.




What we are - and what we aren't


We produce a collection of lighthearted stories. We are less history book, more story book. The stuff we love to write is the stuff your parents would gab with their old friends about! More ‘remember when you pushed over the outhouse?’ and less ‘I went to this charter school from 1949 - 1955.’

We also aren't a ghost-written memoir by an award-winning journalist. Typically, we write how people speak. These types of professionally written services are available. They are also more expensive - costing from $5000 to $10,000. Our goal is to make this a little more affordable. We’ll gladly refer you to one of these services if that’s what you’re after :)




How involved am I in the process?


Largely, we are taking care of things! Though, we’ll need some things from you to make your book incredible: → A 30 minute welcome call to to learn what you'd like to see in the project
→ We’ll need to coordinate the first interview with your storyteller → Photos! Old family photos to complement the book. → You’ll do a once-over. Checking things like names, dates, etc.
→ A title. Start brainstorming on the title of the book early. We’ve heard it’s fun to get the whole family in on it too. After doing this a few times, we've noticed that some clients like to get their hands dirty once they see the manuscript. They want to edit and add more details to the stories; details that only they would know. That's okay, too. We just want to let you know up front because sometimes it can feel like you’re putting in some extra work that you didn’t anticipate. Please be ready to contribute so that the book is exactly what you want.




Can I see a sample book?


Yes, of course! Email us at hello@nostorylost.com and we'll share a few sample pages from previous clients with you.




Can I order extra copies of my book?


Yes! Absolutely. Extra copies of our Premium hardcover books are $80 USD each, and our Basic books are $40 USD per copy. You'll order extra copies later in the process. This video explains the difference between the two styles:




Do I own the book? Can I publish and sell my book?


You have the rights to use and share the book for personal use, not commercial. We do not accept projects that will be for sale publicly.




Why don't you have Canadian prices?


We are a new business and launched with USD pricing to keep things simple. For Canadian customers, we can accommodate e-transfer in CAD if that’s easier for you :)





HOW IT WORKS

Who are we?


Hi! We're No Story Lost - two cousins who came together over a shared idea. We all realized that our parents and grandparents aren't going to be around forever. And we wanted to write down their stories, memories & advice.

We knew we had something special on our hands when we printed beautiful coffee-table books for our families. Though most families had the thought of doing this, we realized that almost nobody took the time to actually sit down and do it. Once it’s done, it’s amazing to have.

After making a few books for families & friends over the past year, we're excited to offer this is as a service for you. We've assembled a great team of interviewers, transcriptionists, writers and designers to pull together amazing projects.




What we are - and what we aren't


We produce a collection of lighthearted stories. We are less history book, more story book. The stuff we love to write is the stuff your parents would gab with their old friends about! More ‘remember when you pushed over the outhouse?’ and less ‘I went to this charter school from 1949 - 1955.’

We also aren't a ghost-written memoir by an award-winning journalist. Typically, we write how people speak. These types of professionally written services are available. They are also more expensive - costing from $5000 to $10,000. Our goal is to make this a little more affordable. We’ll gladly refer you to one of these services if that’s what you’re after :)




How involved am I in the process?


Largely, we are taking care of things! Though, we’ll need some things from you to make your book incredible: → A 30 minute welcome call to to learn what you'd like to see in the project
→ We’ll need to coordinate the first interview with your storyteller → Photos! Old family photos to complement the book. → You’ll do a once-over. Checking things like names, dates, etc.
→ A title. Start brainstorming on the title of the book early. We’ve heard it’s fun to get the whole family in on it too. After doing this a few times, we've noticed that some clients like to get their hands dirty once they see the manuscript. They want to edit and add more details to the stories; details that only they would know. That's okay, too. We just want to let you know up front because sometimes it can feel like you’re putting in some extra work that you didn’t anticipate. Please be ready to contribute so that the book is exactly what you want.




Can I see a sample book?


Yes, of course! Email us at hello@nostorylost.com and we'll share a few sample pages from previous clients with you.




Can I order extra copies of my book?


Yes! Absolutely. Extra copies of our Premium hardcover books are $80 USD each, and our Basic books are $40 USD per copy. You'll order extra copies later in the process. This video explains the difference between the two styles:




Do I own the book? Can I publish and sell my book?


You have the rights to use and share the book for personal use, not commercial. We do not accept projects that will be for sale publicly.




Why don't you have Canadian prices?


We are a new business and launched with USD pricing to keep things simple. For Canadian customers, we can accommodate e-transfer in CAD if that’s easier for you :)





SHIPPING & RETURNS

Is shipping included?


Yes! Shipping is included in Canada and the United States. If you live elsewhere, we charge a small, additional shipping fee.




What’s your refund policy?


If you bought a package, but haven’t started the process (meaning you wish to cancel before any interviews have occurred) we’ll refund you in full, less a $75 admin fee (which goes to cover credit card fees, currency conversion fees and administrative costs). If you cancel before the second interview has started, we will provide a refund equal to 66% of the total purchase price. If you cancel after before the writing or design work has started on your book (which happens after the final interview is complete), we will provide a refund equal to 33% of the total purchase price. If you cancel after the writing and design work has started, we unfortunately won’t be able to offer a refund.





CUSTOMER SUPPORT

How can I talk to a human?


Reach out to us at 💌 hello@nostorylost.com.