LET'S ANSWER YOUR QUESTIONS!

LEARN MORE ABOUT NO STORY LOST

Is shipping included?


Yes! Shipping is included in Canada and the United States. If you live elsewhere, we charge a small, additional shipping fee.




What’s your refund policy?


If you bought a package, but haven’t started the process (meaning you wish to cancel before any interviews have occurred) we’ll refund you in full, less a $75 admin fee (which goes to cover credit card fees, currency conversion fees and administrative costs). If you cancel before the second interview has started, we will provide a refund equal to 66% of the total purchase price. If you cancel after before the writing or design work has started on your book (which happens after the final interview is complete), we will provide a refund equal to 33% of the total purchase price. If you cancel after the writing and design work has started, we unfortunately won’t be able to offer a refund.





HOW IT WORKS

Is shipping included?


Yes! Shipping is included in Canada and the United States. If you live elsewhere, we charge a small, additional shipping fee.




What’s your refund policy?


If you bought a package, but haven’t started the process (meaning you wish to cancel before any interviews have occurred) we’ll refund you in full, less a $75 admin fee (which goes to cover credit card fees, currency conversion fees and administrative costs). If you cancel before the second interview has started, we will provide a refund equal to 66% of the total purchase price. If you cancel after before the writing or design work has started on your book (which happens after the final interview is complete), we will provide a refund equal to 33% of the total purchase price. If you cancel after the writing and design work has started, we unfortunately won’t be able to offer a refund.





SHIPPING & RETURNS

Is shipping included?


Yes! Shipping is included in Canada and the United States. If you live elsewhere, we charge a small, additional shipping fee.




What’s your refund policy?


If you bought a package, but haven’t started the process (meaning you wish to cancel before any interviews have occurred) we’ll refund you in full, less a $75 admin fee (which goes to cover credit card fees, currency conversion fees and administrative costs). If you cancel before the second interview has started, we will provide a refund equal to 66% of the total purchase price. If you cancel after before the writing or design work has started on your book (which happens after the final interview is complete), we will provide a refund equal to 33% of the total purchase price. If you cancel after the writing and design work has started, we unfortunately won’t be able to offer a refund.





CUSTOMER SUPPORT

How can I talk to a human?


Reach out to us at 💌 hello@nostorylost.com.





CONTACT US:

  • Facebook
  • Instagram

©2021 All Rights Reserved. No Story Lost Books Inc.